Anonymous
map-marker Davenport, Iowa

First Franklin Financial Loan Review

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We took out an atv loan with them and if you are a couple of days late they are calling and harassing the you know what out of you they are rude I will never get anything finaced through those people again and don't recommend anyone to use the crossville Tennessee or deal with a woman by the name of Donna she is very rude and she is a smart ***
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Reason of review:
Poor customer service
Anonymous
map-marker Gonzales, Louisiana

Terrible with paperwork! changed management too many times to be accurate!

i have had several loans with them that went well and were paid off correctly and on time...!! great, i decided to get a loan for an older van....the van's engine went out and i called to ask them for more money to have it fixed, they were supposed to come out and assess it in order to decide,,,,they NEVER WOULD COME OUT! SO, I TOLD THEM FINE, COME AND PICK IT UP AND SELL IT FOR WHATEVER YOU CAN AND THEN I WILL OWE THE BALANCE, THEY NEVER CAME AND GOT IT.....BUT OF COURSE, I OWE THEM THE ENTIRE BALANCE, PLUS LATE FEES AND ANY OTHER FEES THEY CAN TAX ON DESPITE THE FACT THAT I DID EXACTLY WHAT THEY ASKED ME TO DO AND WAS WAITING ON THEM TO DO THEIR JOB! NOW ITS BEEN REPORTED ON MY CREDIT AS BAD AND A LOT OF MONEY THAT I DONT OWE, NOT ALL OF IT, AND IM NOT PAYING THEM THE OVERAGE....EVER! I HAD 4 OTHER LOANS THAT I HAD PAID OFF PERFECTLY...SO MUCH FOR VALUING THEIR CUSTOMERS AND BUSINESS. THEY ALSO KEPT BLAMING THEIR CHANGE IN MANAGEMENT ON WHY THEY NEVER SHOWED...SEVERAL TIMES.
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Reason of review:
Poor customer service
3 comments
Guest

I keep receiving harassing phone calls because they are looking for a person I don't know. "Robin" from the Lenoir City Tennessee office 865-986-**** said my name was listed as a realative on paperwork. I'm wondering if it is a phishing scheme?

Guest

i was told i could get five hundred dollars they were waiting on the manager to sign it and they would call me .well tey didnt call so i called and the lady said it still had not be signed its been two days when i called back days later they were rude idont want another

loan there.

Guest

Do you have a contact # for them. My customer had a short sale in 2009 that they never filed with the county and now she is trying to research for the trustee deed which was never filed.

Contact me at rmcginnis.realestate@***.com if you have their contact number.

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Anonymous
map-marker Montgomery, Alabama

1St Franklin Financial Loan Review

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Worst loan company ever. I refuse to get a loan anywhere now, because of them. They have so many hidden fees, you pay the loan, Plus + plus + plus then a fee of an extra $3-6 for what I do not know, but they say it's for account maintenance. REALLY!!
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Reason of review:
Pricing issue
Anonymous
map-marker Gahanna, Ohio

1st Franklin Financial - Loan Fee Review from Gahanna, Ohio

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I have been talking to Michael Paul about a $3,000 loan! I have paid all the fees requested for that loan! I received an email to increase my original loan to $7,000 and I replied: that is fine AS LONG AS there were NO MORE UPFRONT FEES!!! I have NO more money!!! If I had that kind of money I wouldn't need a loan!!! If you can't get me either the $7,000 without NO more fees, my original loan of $3,000 then I want ALL the fees I have paid returned back to me TODAY!!!!!!!! If not I will be reporting this to the better business bureau and anyone else about this being just a SCAM just to get money from people that are struggling!!!!!! Thank you!
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Reason of review:
Pricing issue
Anonymous
map-marker Houston, Texas

1St Franklin Financial Loan Review

1st franklin has ran my credit 11 times placing hard credit inquiries each time. I'm about to sue them for damages.
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Reason of review:
Problems with payment
Anonymous
map-marker Murphy, North Carolina

1st Franklin Financial - Loan Review from Murphy, North Carolina

My husband and I got 1 payment behind and ms Adams in blairsville ga who was the loan officer we dealt with showed up in our driveway raising he'll threatening to have us arrested for violating some sort of felony. She was awful she made me feel like I had borrowed money from a loan shark.Use this as your very last resort to get money in an emergency.
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Reason of review:
Problems with payment
1 comment
Guest

They cannot put you in jail over a civil matter.I would call a lawyer about the dude coming to your house though....most places would call or just send a letter. I would have called the police because he did trespass and if he did frighten you that is not legal.Maybe you can get a restraining order so it does not happen again.The guy sounds a little off balance.

Kherington Ozw
map-marker Blue Ridge, Georgia

Poor service, No report to credit bureau

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I took out a small loan to get my credit started with them after graduating high school. I took out $300 and I have paid back nearly $600 in the past eight months, thank god I only have on month left to pay.

1st Franklin has not reported my credit to the credit Bureau since July. JULY, when I called my local branch they were unfriendly and unhelpful, and sadly the corporate line was worse. They basically told me I am out of luck and that it is my own problem to deal with. I pay them every month on time to do a job.

I pay them for a service, and they don't do their job properly.

The employees are rude to me literally every month when I come pay. I am so done with this company.

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Reason of review:
Poor customer service
1 comment
Guest

Report them to the Federal Trade Commission and the CFPB

These Govt agencies are here to protect you

Anonymous
map-marker Red Hill, South Carolina

1St Franklin Financial Loan Review

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There are a bunch of *** holes ,i took out two loans with them. But never again. They are theaves
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Reason of review:
Poor customer service
Anonymous
map-marker Florence, South Carolina

Bad customer service

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On 10/31/14 I was in the office at First Franklin in Florence, SC. I was there to pay on my loan. Granted I was behind on my loan because I have not had steady employment for almost 2 years and could not make my payments on time. The person in the office who took my payment was rude and nasty. I told her I would never come back here for another loan. I got offended with the way she talked to me and I talked rude back to her and left the office. I would never recommend this company to anyone.
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Cons:
  • Manager
  • Worker
Anonymous
map-marker Slidell, Louisiana

1St Franklin Financial Loan Review

They want report my payoff to the credit bureaus ,im trying to refinance my house. And they are some smart *** people.
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Reason of review:
Poor customer service
Olivea Ljo
map-marker Arab, Alabama

First Franklin Financial is the rudest, unprofessional company I've dealt with.

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I applied for a very small loan. My credit score is, with no question, high enough to be qualified for the loan. The agent that I spoke with with was just shy of hostile. She barked orders to me requesting contact numbers for my employer. That's acceptable, except for the barking and rudeness. A few hours later I get a call that my application had been denied..... WHAT??? I asked her to please explain the reasoning behind the denial and she simply said that she couldn't tell me why, just that I had been denied. I am embarrassed that it wasn't approved, but not due to any of my own actions or managing my credit irresponsibly. I'm not sure whether I'm more angry with the agent's personality or the lack of explanation. After reading some of the other reviews, I'm very glad the loan didn't go through, but I am still irate with the customer service of this company. I will never again consider this company for my business and I will avidly advise anyone to find another finance company.
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Reason of review:
Poor customer service

Preferred solution: I want an explanation of why my application was denied, but mostly I want an apology for their rudeness and I also want to alert other potential customers of the experience I've had with them.

Anonymous
map-marker De Kalb, Mississippi

1St Franklin Financial Loan Review

I HATE first franklin... once i pay off my loan ill NEVER use them again!! Wouldnt recommend my dog to use them
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Anonymous
map-marker Leeds, Alabama

NEVER EVER BORROW MONEY FROM THIS COMPANY

I will never deal with this company again. I've had several loans in the past with the company and paid them off with no problems.

A year ago we used a company(Aamco) that uses the Moody, Alabama Branch to finance its purchases. Well, I was approved. I've had the loan for over a year, but it became delinquent in September. Over the past couple of months I've made a few late payments because I paid my daughter's college tuition in full, for the semester.

Well I contacted the company and tried to make arrangements to prevent the account from becoming past due, but they claim they were unable to help me. Even though I knew the options that they make available to their customers. For the past 3 months on the last day of the month I receive phone calls all day long from one of their young, rude, loud representatives. She calls to demand payment, with threats of legal actions, for an account that's less than 30 days past due.

She tells me my business as if it is theirs. I become especially annoyed when they tell me you make good money YOU NEED TO HAVE OUR MONEY IN THE OFFICE TODAY, even though I've already contacted them and given them the exact date that I am capable of making the payment!! I've explained I'm unable to speak with her at work, but she continues to call, if I hang up she will call back to back multiple times.

I spoke to the manager, but he was just as rude.

He claims the company's policy is to come to their clients office and put them on a budget to make sure they get their monies first. I honestly thought the company was a reputable one, but it appears there must be money issues, for them to use such strong arm tactics. In addition, pay attention to the way they apply your payments each month the amounts missing from mv payments varies each month from $3-$9 dollars. According to the office manager this is a fee that the federal government requires 1st Franklin to take each month, but it wasn't included in the original contract.

I can't wait to pay off this debt next month. Take heed and stay away!!

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1 comment
Guest

I don't understand, you intentionally didn't pay them and instead paid your daughters tuition in full. Then land-bast them because you made a conscious decision not to pay them. Sounds like your upset because you received the ramifications of your lack of personal responsibility.

Darlene Qgj
map-marker Rocklin, California

Mr. Nystrom

In 2010, we were applying for a loan modification and submitted the paperwork to 1st Franklin. During the last 30 day review they sold the mortgage to RCS in Forth Worth, TX without even notifying us till 2 months later. We had to re-apply for the loan mod again thru RCS which took two years to get. This only came about by a miracle and after bad media coverage by the DFW Paper Watchdog-Dave Liebermen. Thank You Dave and "NO THANKS" to 1st Franklin! Out first loan was also thru 1st franklin on another house in 2005 and they were also loan predators back then as well! Where is the justice aganist these folks not only on the 2011 for minorities but everyone!
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1 comment
Guest

FYI: This is First Franklin Financial Mortgage Company not 1st Franklin Financial Corporation. 1st Franklin Financial Corporation does not sell its mortgages.

Anonymous
map-marker Clanton, Alabama

Annoying and Impatient reps that run customers off

My payments fall on the 11th of the month and I have to have my payment in by the 23rd. I am going to the branch today on the 22nd and pay my note in person but; the reps have been calling my job on the 21st and leaving messages as if I'm not going to pay I pay my bills. I was late once and that's because I was having mayor surgery and paid that and the late fee they need to wait instead of harassing calls to the person's job and give them the opportunity to at least see if their coming in instead of mailing it as a valued customer we do have the option to do that. I've always used First Franklin for my financial needs but; now I am reconsidering for the next time to use some other services entirely because of this. They need to give their customers that opportunity.
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1 comment
Guest

Alabama law, like most states, considers a loan in default the 10th day past due. Just call them prior to being late and i'm sure they wouldn't have called your job. I doubt they knew you had surgery.